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Press the key combination Ctrl-D to display the hidden Diagnostic Mode shown in Figure 1. To lock the USB551L to 3G or 4G mode, follow these steps: This can result in difficulty making or maintaining connections in areas of marginal signal strength, modem "lock-ups" when the 4G service is temporarily interrupted, or other undesirable device behavior. Verizon has acknowledged that this is a problem and is working on a fix. Users are finding that their modem works fine when locked to either 3G or 4G mode in a particular location, but when the modem is set to "auto" (i.e., when the modem is set to automatically connect to the fastest network available - 4G or 3G - this is the default setting on the modem), it has trouble making the switch between networks. Novatel's USB551L 3G/4G/LTE USB modem has difficulty with the "hand-off" between the Verizon Wireless 3G network and 4G networks. Locking Verizon / Novatel USB551L into 3G or 4G Mode FAQ ID # 225 - Locking Verizon / Novatel USB551L into 3G or 4G Mode
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